Dispute or problem with a .ma domain registrar in Morocco?

Having a dispute or problem with a .ma domain registrar in Morocco? Provider unreachable, not responding, or EPP / authorization code unavailable? You are not stuck: the national registry, ANRT, has a clear process to help you.

This practical guide summarizes the official .ma registry management rules and what to do step by step.

When should you contact ANRT?

Contact the registry (or file a complaint) especially if:

• your registrar does not reply;
• support is unreachable (email, phone, unanswered tickets);
• the EPP code (also called authorization / Auth code) is unavailable or refused;
• you want to change registrar and the current provider blocks the transfer;
• WHOIS data or the holder name is wrong and you can prove it.

In all these cases: document your exchanges, then contact the .ma registry.

EPP code unavailable: how to recover it

The authorization code is the confidential code tied to your .ma domain. It secures a change of registrar.

There is no fixed legal deadline (for example “3 days”) to obtain the EPP code. In practice:

1. Request the code from your current registrar, preferably in writing.
2. Follow up if needed, and keep proof (emails, tickets, dates).
3. If the registrar refuses, stays unreachable, or still does not provide the code after follow-ups, contact the registry via www.registre.ma/contact.
4. ANRT can send the code to the registrant email listed in the registration system.

Critical point: if the holder email is wrong or outdated, you will not receive the code. Keep your contact details up to date.

Official sources: .ma domain management and the registry FAQ.

What to do if the registrar does not reply or is unreachable

1. Identify the correct registrar

If you no longer know where the domain is registered, check WHOIS on mawhois.com or the .ma registry WHOIS.

2. Put your request in writing

Clearly ask for:

• the authorization (EPP) code;
• unlocking the domain for transfer if needed;
• confirmation that the domain is active.

Keep screenshots, emails, and dates — useful when contacting the registry.

3. Follow up, then escalate to the registry

With no usable reply after a written request and a follow-up, escalate to the registry — do not wait forever on a silent helpdesk.

4. Contact the .ma registry

For a missing EPP code:

• Contact form: https://www.registre.ma/contact/
• Include the .ma domain name, your identity as holder, the registrar involved, the date of your request, and proof of non-response.

For a broader complaint / claim against a registrar or domain issue:

• Official portal: ANRT complaints and claims

You can also submit a request there for any other .ma problem or information need.

Changing registrar after you get the code

Once you have the authorization code:

1. Choose a new ANRT-accredited registrar (see our .ma registrars guide).
2. Give them the EPP code.
3. The new registrar files the change of registrar with ANRT.
4. The domain must be active to be transferable.

You may change registrar at any time while the domain is active — without justifying the reason for the transfer.

Other frequent .ma disputes

For holder identity and suspension (ServerHold), see also: ANRT holder verification and ServerHold.

Sample message for the contact form

Paste this into the form at www.registre.ma/contact:

Subject: Authorization code request — domain yourdomain.ma — unreachable registrar

Dear Sir or Madam,

I am the registrant of the domain name: yourdomain.ma

I requested the authorization (EPP) code from my current registrar
on [date], then followed up on [date], without receiving the code.

Registrar involved: [registrar name]
Email / ticket of my request: [reference]
Registrant details (as declared): [name / email]

Please send the authorization code to the registrant email
recorded in your registration system.

Attachments: copies of exchanges / screenshots.

Kind regards,
[Full name / company]
[Phone]

Summary

A dispute with a .ma domain registrar (silence, unreachability, unavailable EPP code) is often resolved by contacting the registry via www.registre.ma/contact for the authorization code, and the complaints and claims portal for other cases. There is no fixed legal EPP deadline: document your requests, then contact the registry if the provider blocks you.

Then transfer your .ma to a responsive accredited registrar. To secure a new registration or transfer: .ma complete guide and buying a .ma domain name.